Instructions on Revocation

Right of revocation

You may revoke the contract with us, without indicating the reasons, in textual form (e.g. letter, fax, e-mail) within 14 days or – if the item is left to you before this period expires – by returning the item. This period commences upon receipt of these instructions in textual form, not, however, before the merchandise is received by the recipient (in case of recurrent supplies of the same type of merchandise not before the first part delivery is received); for the purpose of observing the period granted for revocation it will be sufficient to dispatch the letter of revocation or the item in due course. The letter of revocation is to addressed to

OSKA Shop Hamburg
Große Bleichen 31
20354 Hamburg, Germany

Fax: +49 (0)40/ 350 198 67

Email: hamburg@oska.com

Consequences of revocation

In the event that the contract is effectively revoked, the performances mutually received shall be returned and the benefits (e.g. interest) drawn, if any, be surrendered. If you are unable to return the goods or any part thereof or are only able to return them in a deteriorated condition, you will be required to pay compensation, to the extent applicable. This may have the consequence that you must meet the payment obligations under the contract for the period preceding the letter of revocation anyhow. In the case of items left to you this will not apply where the deterioration of the item concerned is solely attributable to its inspection, as would have, for example, been possible in a retail store. Apart from this, you may avoid the obligation to pay damages in respect of any deterioration caused by putting the item to use according to its intended purpose by not putting it to use as your property and refraining from any actions that might impair its value. Items suitable for delivery by parcel are to be returned at our expense and our risk. Items not suitable for delivery by parcel will be picked up at your place. Obligations concerning the refund of payments must be met within 30 days. This period will commence for you after you have dispatched your letter of revocation or the item concerned, for us after their receipt.

Return Instructions

Right to return merchandise

You may return goods received without indicating the reasons within 14 days by sending them back. This period commences upon receipt of these instructions in textual from (e.g. as a letter, fax, e-mail, not however, before the merchandise is received by the recipient (in case of recurrent supplies of the same type of merchandise not before the first part delivery has been received) and not before we have fulfilled our duties of information pursuant to Article 246 Sec. 2 in conjunction with Sec. 1, paragraphs 1 and 2 of the EGBGB [Introductory Law of the German Civil Code] either; Only where goods are unsuitable for delivery by parcel (e.g. in case of bulky goods) will you be in a position to declare their return by submitting a request in textual form that they be taken back. For the purpose of observing the deadline it will be sufficient to dispatch the merchandise or the said request in due course. In any case the return delivery will be at our expense and risk. Return delivery or the request for the taking back of goods must be made to:

OSKA Shop Hamburg
Große Bleichen 31
20354 Hamburg, Germany

Telefon: +49 (0)40/ 350 198 66
Fax: +49 (0)40/ 350 198 67

Email: hamburg@oska.com

Consequences of return

In the event that the merchandise is effectively returned, the performances mutually received shall be returned and the benefits (e.g. benefits ensuing from its use) drawn, if any, be surrendered. If the merchandise is in a deteriorated condition, compensation for damages may be claimed. This will not apply if the deteriorated condition of the merchandise is solely attributable to its inspection, as would have, for example, been possible in a retail store. Apart from this, you may avoid the obligation to pay damages in respect of any deterioration caused by putting the item to use according to its intended purpose by not putting it to use as your property and refraining from any actions that might impair its value. Obligations concerning the refund of payments must be met within 30 days. This period will commence for you after you have dispatched the goods or the request for taking them back, for us after their receipt.

Your OSKA Shop Hamburg